Ali Powell joins us for today's chat. Ali is currently the General Manager of Customer Success at Microsoft, representing large enterprise customers in the Southwest. Ali has almost 14 years with the business, and we talk broadly about his team's charter for customer success and why it's so important in the emerging digital and innovation economy. We also go deeper on topics ranging from customer understanding and empathy, all the way to building diverse and inclusive teams and how to go about making contributions to solve the world's problems.